Teaching Spam and Spyware at the University of C@1g4ry; John Aycock – I had coffe with John yesterday, and he has a strong personal belief that uni’s can help scociety by educating CS students in fighting spam and spyware . He teaches a full a 13 week course at both 4th year graduate and post grad level students. It’s taught from both sides, they teach spamming and anti spam, the same for spyware, and a chunk of Law and ethics up front. The course content was derived from 200 references

Deployment Experience: Rolling Out a New Antispam Solution in a Large Corporation; Barry Leiba, Jason Crawford – Mark/delete issues of an incumbant AS solution and a wise 4 phase production rollout and that in their experience user feedback leads to user satisfaction.

Using Early Results from the ‘spamHINTS’ Project to Estimate an ISP Abuse Team’s Task; Richard Clayton. Discussing the spamHINTS / sFLOW project on LINX. Diverse approaches to estimating the expected workload of an abuse desk. Well worth a read. He’s in Cambridge too.