I hope you all had a better festive season than me. -4 degrees on Christmas morning with a broken boiler in the heart of northern France wasn’t much fun. We perceivered for a couple of nights with the loan of some crappy electric heaters and a temperamental example of French home wiring. We had to give up when the elder family decided it was way too cold and enough was enough.

I’m going to cause a lot of pain for somebody at cottages4you today – their emergency numbers were off-line for the duration of our troubles.

Update: c4u customer care are now in the office and have been very responsive. If only they could have been like this out of normal hours.

Update #2: Situation resolved. c4u do not deny our situation and their errors and have resolved matters accordingly.
The out of hours services need to improve. It still sucks that cottages4you’s emergency numbers were offline (not even voicemail based callback) on bank holidays. They really need to step it up a gear and make sure that phone is covered 24h 365.25days a year for big issues. Being an agent for a contracted landlord is no excuse and does not prevent them being liable for issues since thats who the customer has a contract with at the end of the day.